SHIPPING & DELIVERY POLICY

1. Overview
This Shipping & Delivery Policy outlines the terms and conditions governing the shipment and
delivery of products purchased through www.nuefind.com (“Platform”), operated by NEUFIND
VENTURES PRIVATE LIMITED (“NueFind”, “we”, “our”, “us”).
NueFind operates as a marketplace connecting customers with independent third-party brands
(“Brands”). Shipping and delivery of products are managed by the respective Brands and/or their
logistics partners.
2. Shipping Charges
Shipping charges are calculated at checkout based on factors including, but not limited to:
- Delivery location
- Product type
- Order value
- Logistics partner rates
The final shipping cost will be displayed at the time of checkout before payment is completed.
3. Order Processing Time
- Orders are typically processed within 1–3 business days after confirmation
- Processing timelines may vary depending on the Brand and product availability
4. Delivery Timeline
- Estimated delivery time is 5–7 business days from the date of dispatch
- Delivery timelines may vary based on location, product availability, and logistics partner
performance
All delivery timelines are indicative and not guaranteed.
5. Shipping Responsibility
Shipping is handled by:
- The respective Brand, and/or
- Third-party logistics partners
NueFind facilitates the process but does not directly control shipping operations.
6. Delays in Delivery
Delays may occur due to:
- High order volumes
- Logistics disruptions
- Weather conditions
- Operational issues at the Brand level
NueFind shall not be held liable for any delays caused by Brands or logistics partners.
7. Tracking Orders
- Customers will receive tracking details once the order is dispatched
- Tracking updates are subject to availability from logistics partners
8. Failed Delivery Attempts
In cases where delivery fails due to:
- Incorrect or incomplete address
- Customer unavailability
- Refusal to accept delivery
The order may be returned to the origin and may be subject to re-delivery charges for future
attempts.
9. Address Accuracy
Customers are responsible for providing accurate and complete shipping details.
NueFind shall not be responsible for delivery issues arising from incorrect information provided by
the customer.
10. Partial Deliveries
In cases where an order contains multiple products:
- Items may be shipped separately
- Delivery timelines may vary for each item
11. International Shipping
Currently, NueFind may or may not support international shipping.
Availability, charges, and timelines (if applicable) will be displayed at checkout.
12. Limitation of Liability
To the fullest extent permitted by law:
- NueFind shall not be liable for delays in delivery
- Loss or damage during transit
- Actions or omissions of logistics partners or Brands
All such responsibility lies with the respective Brand or logistics provider.
13. Changes to Policy
NueFind reserves the right to update or modify this Policy at any time without prior notice.
Continued use of the Platform constitutes acceptance of the revised Policy.
14. Contact Information
For shipping-related queries:
support@nuefind.com