1. Overview
This Grievance Redressal Policy outlines the mechanism for addressing user complaints and grievances related to the use of www.nuefind.com ("Platform"), operated by NEUFIND VENTURES PRIVATE LIMITED ("NueFind", "we", "our", "us").
We are committed to resolving user concerns in a fair, transparent, and timely manner.
2. Grievance Officer
In accordance with applicable laws, NueFind has appointed a Grievance Officer to address user complaints.
Designation: Grievance Officer
Company: NEUFIND VENTURES PRIVATE LIMITED
3. How to Raise a Complaint
Users may raise grievances by contacting us through:
support@nuefind.com
Please include the following details in your complaint:
- Full name
- Contact information
- Order ID (if applicable)
- Description of the issue
- Supporting documents or evidence (if any)
4. Acknowledgement of Complaint
All complaints will be acknowledged within 48 (forty-eight) hours of receipt.
5. Resolution Timeline
We aim to resolve all grievances within 15 (fifteen) days from the date of acknowledgement.
Resolution timelines may vary depending on the nature and complexity of the issue.
6. Scope of Grievances
This policy covers complaints related to:
- Orders and transactions
- Payments and refunds
- Product-related issues
- Delivery concerns
- Platform usage
7. Escalation
If a user is not satisfied with the resolution provided, they may escalate the matter by replying to the original communication or re-submitting the complaint with additional details.
8. Limitation
NueFind acts as a marketplace connecting customers with independent Brands.
Certain grievances related to product quality, manufacturing, or fulfillment may be forwarded to the respective Brand for resolution.
NueFind facilitates resolution but does not assume direct liability for Brand-specific issues.
9. Changes to Policy
NueFind reserves the right to update or modify this Policy at any time without prior notice.
Continued use of the Platform constitutes acceptance of the revised Policy.
10. Contact Information
For any grievances:
support@nuefind.com